Surveying Supplier Relationships

Barbaricum currently conducts satisfaction and assessment services for the Veteran Affairs Office of Acquisition and Logistics (OAL) Supplier Relationship Management Initiative. Our tasks include designing, programming, administering, and analyzing annual online surveys for seven offices within OAL, as well as administering the biannual Supplier Perception Survey, which gathers opinions from organizations that provide goods and services to the VA on Acquisitions and Supply Chain Management policies and practices. Both of these quantitative research initiatives are designed to assess drivers of satisfaction among internal and external customers, and provide recommendations on ways the VA can improve its customer relationships. Barbaricum also provides monthly website updates and quarterly newsletters for the VA, as well as implements biannual webinars that provide a platform for VA leadership to interact with suppliers in real time.

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